Questions? Call (901) 432-1591
Frequently Asked Questions
How do I become a patient?
We welcome new patients. In order for your first visit to go smoothly, we ask that you arrive 15 minutes before your appointment time to fill out forms. Please bring your insurance card and an immunization record. We will be happy to help you obtain your records from your former Pediatrician, but having your immunization record with you on the first visit is appreciated.
I am pregnant. How does my new baby become a patient?
You are welcome to schedule a free prenatal appointment before you deliver. You can also request us at the time of your delivery. We are currently seeing newborns at Methodist Germantown and Baptist WomenŐs Hospitals. The hospital will notify us of your babyŐs arrival and we will see your baby initially in the first 24 hours of life.
My child is sick. What do I do?
Our nurses are trained to answer your questions and advise you regarding care of your sick child. She will help you determine whether an appointment is needed, or just some good home TLC. The calls after hours are answered by our own nurses, but from home. Therefore, they can advise you, but do not have access to your childŐs medical record.
Please do not request antibiotics over the phone. We do not feel that antibiotics should be used unless your child has been examined and a true indication has been determined. Overuse of antibiotics can harm your child. Antibiotics have no ability to fight viral infections such as colds and flu.What if my child is admitted to the hospital?
If your child requires admission to Lebonheur ChildrenŐs Hospital, we have entrusted the care of our patients to the hospitalists there. Hospitalists are pediatricians who are based at the hospital and are solely there to take care of patients while admitted. Because they do not have private offices, they can devote all of their time and energy to their patientsŐ care .they will then communicate to us at the time of discharge what is needed after discharge and forward appropriate information to us.
My child needs a specialist. What do I do?
Referrals are handled individually. Some require special scheduling and paperwork which can be done by our staff. Please leave all pertinent information on the referral voicemail and we will begin the process. If you go to a specialist on your own, please make sure that he is aware of your childŐs primary pediatrician so we can receive information regarding the visit.